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FAQ

Frequently Asked
Questions

Everything you need to know about working with us. Can't find what you're looking for? Get in touch.

General Questions

Learn about who we are and what we do.

We specialize in four core services: Website Transformation (migrating outdated sites to modern, fast platforms), Custom Development (building bespoke web applications), Internal Apps & Dashboards (streamlining your operations), and Maintenance & Hosting (keeping your site secure and fast 24/7).

We work primarily with small to medium-sized businesses who want a high-performing website without enterprise-level costs. Our clients range from local service businesses to growing e-commerce brands to B2B companies looking to improve their digital presence.

We're based in Canada and work with clients across North America. Since everything we do is digital, we collaborate seamlessly with businesses regardless of location through video calls, email, and project management tools.

TechCreations Labs has been helping businesses transform their digital presence since our founding. We've completed over 50 projects and maintain ongoing partnerships with many of our clients for hosting, maintenance, and continued development.

Process & Pricing

How we work and what to expect.

Every project is different, so we provide custom quotes based on your specific needs. We focus on value—what will the investment return for your business? Contact us for a free consultation and estimate.

Timelines vary based on complexity. Simple website transformations can be completed in 3-4 weeks, while larger custom projects may take 8-12 weeks. We'll provide a realistic timeline during our discovery phase and keep you updated throughout.

Our process follows four phases: 1) Discovery - understanding your goals and requirements, 2) Design & Planning - creating the blueprint, 3) Development - building with regular check-ins, and 4) Launch & Support - deploying and ensuring everything runs smoothly.

Yes, we typically require a 50% deposit to begin work, with the remainder due upon project completion. For larger projects, we can arrange milestone-based payments. We accept credit cards, bank transfers, and e-transfers.

We include a revision period during the project to ensure you're happy with the final result. After launch, our maintenance plans cover minor updates and changes. For larger feature additions, we'll provide a separate quote.

Technical Questions

The technology behind your success.

We specialize in modern web technologies including Astro, React, Next.js, TypeScript, and Tailwind CSS. For hosting, we deploy to Cloudflare's global edge network for maximum speed and reliability. We choose the best stack for your specific needs.

Absolutely! We set up intuitive content management systems that let you update text, images, and content without touching code. We provide training and documentation so your team feels confident managing the site.

Yes—we're experts at migrating away from WordPress to faster, more secure platforms. If you prefer to stay on WordPress, we can optimize it, but we typically recommend modern alternatives that offer 10x better performance and lower maintenance overhead.

We take SEO seriously. During any migration, we implement proper 301 redirects, preserve meta data, and maintain URL structures where possible. Most clients see improved rankings after migration due to better Core Web Vitals scores.

We target sub-2-second load times and 90+ Lighthouse scores for all projects. Our sites typically load in under 1.5 seconds thanks to modern architecture, optimized images, and global CDN deployment.

Hosting & Support

Keeping your site fast, secure, and running smoothly.

Our managed hosting includes: enterprise-grade infrastructure on Cloudflare's global network, SSL certificates, daily backups with 30-day retention, 24/7 uptime monitoring, DDoS protection, and a 99.9% uptime guarantee.

Our monitoring systems detect issues within seconds and alert our team immediately. Most problems are resolved before you even notice. For critical issues, we have rapid response procedures to get you back online fast.

We perform automated daily backups with 30-day retention. Critical sites can have more frequent backups. One-click restore means we can roll back quickly if ever needed.

Yes, our hosting plans are month-to-month with no long-term contracts required. If you decide to leave, we'll help you export your site and transition to another provider smoothly.

Yes! Our maintenance plans include regular security updates, performance monitoring, minor content updates, and priority support. Many clients choose ongoing partnerships for continuous improvement and peace of mind.

Still Have Questions?

We're here to help. Get in touch and we'll get back to you within 24 hours.